QUALITY INSTALLED UPVC & ROOFING

0800 292 7908


Customer Information - Provision of Service Regulations

Which Trusted Trader Certificate


Name: Red Line UPVC Ltd
Business Trading Address: Oak House, 317 Golden Hill Lane, Leyland, LANCASHIRE PR25 2YJ
Telephone: f: 0800 2927908 m: 07903937995
Website: http://www.redlineupvc.co.uk Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
VAT number: Not VAT Regulated
Registered office and postal address: 414 Blackpool Road, Preston PR2 2DX 
Legal form: A limited company registered in England and Wales and incorporated in the UK 
Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 07264646. 
Business Activities our Services: Fascias, soffits, guttering and flat roofs 
Insurance Details: Insurance Provider: Aviva Insurance Ltd           Expiry Date: 10 June 2017
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Complaints:

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us using the contact details at the top of this document.

We aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

General Terms and Conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.
Work Guarantees: Any specific manufacturer’s warranty will be provided on request.  Your statutory rights are not affected by our guarantee.  Our Warranties and Guarantees are not insurance backed.

 

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